Shipping Policy

Order Processing

Orders placed on sportluxeus.com are processed Monday through Friday, excluding holidays. Please allow 1–2 business days for order verification, processing, and packaging before shipment. Orders placed after 12 PM EST will be processed the following business day.

Domestic Shipping (U.S.)

We offer standard and expedited shipping options at checkout. Shipping rates and delivery times vary depending on the service selected and your location. Once your order has shipped, you will receive a confirmation email with tracking information. Please note that shipping fees are non-refundable.

International Shipping

We ship to select countries outside of the U.S. All international orders are shipped DDU (Delivery Duties Unpaid), which means you are responsible for any duties, taxes, or customs fees assessed by your country upon delivery. Delivery times may vary due to customs clearance. Refusal to pay duties and taxes will result in the package being returned, and any associated costs will be deducted from your refund.

Shipping Restrictions

We are unable to ship to P.O. boxes, APO/FPO addresses, or freight forwarding companies. Certain products may be restricted from international shipping due to carrier or customs regulations.

Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number. Please allow up to 24 hours for the tracking link to become active.

Delays

While we aim to ensure timely delivery, we are not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control such as severe weather or strikes.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please reach out directly to the shipping carrier. We are not responsible for lost or stolen packages marked as delivered.