FAQ
Q. Why should I create a sportluxeus.com account?
A. We encourage all customers to create an account for a faster and easier shopping experience. With an account, you can securely access your information, track the status of your current order, and review past purchases anytime.
Q. How long will it take for my order to ship?
A. Orders are typically processed within two business days before shipping. Please note that orders are not shipped on weekends.
Q. What size should I order?
A. Our products are based on European sizing and may fit slimmer than standard US sizes. If you are unsure which size to order, please refer to our Size Chart.
Q. How long do I have to make a return?
A. Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Please see our Returns & Refunds Policy for details.
All SALE items are final sale and cannot be returned or exchanged. Original shipping fees are non-refundable.
Q. Who pays for return shipping?
A. Customers may use a prepaid return label issued through our returns portal. An $8 handling fee will be deducted from the refund. This fee may be waived if the item is defective or if the wrong item was sent. Claims for damaged or defective items must be made within 3 days of delivery, with photo evidence required.
Q. How can I get a return label?
A. Return labels can be generated through our Returns Portal.
Q. When will I receive my refund?
A. Refunds are processed within 10 business days after your return is received and approved by our quality control team. Handling fees and shipping costs will be deducted. Refunds are issued to your original payment method.
Q. I haven’t received my refund after 10 business days. What should I do?
A. Sometimes banks or credit card companies take additional time to reflect refunds. If you have not received your refund 15 business days after your return was processed, please check with your financial institution.
Q. I ordered the wrong size or product. Can I exchange it?
A. Yes! Exchanges can be made by submitting a request through our Returns Portal.
Q. My tracking number shows no progress. What should I do?
A. Please allow a few hours after receiving your tracking number for updates to appear. If no progress is shown after that, please reach out to us through our Help Page.
Q. Can I get a price adjustment if an item I purchased goes on sale?
A. Prices may change based on promotions, trends, or stock availability. Unfortunately, we are unable to adjust prices or offer refunds for differences once a purchase has been made.